Support
Help for the CivilNext Customer, Partner, Staff and Transport apps.
Contact us
Our support team answers every request within one business day.
- Email: sales@seetharamengineering.in
- In the app: open the app menu and tap Help & Support to raise a ticket — it reaches the same team with your order details attached.
- Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST.
The CivilNext apps
- CivilNext Customer — book construction services, rent equipment, buy materials, book material transport, and track every order live.
- CivilNext Partner — for service providers and suppliers: manage inventory, offline and online orders, billing, staff and reports.
- CivilNext Staff — for a provider's team members: assigned work, attendance, order creation and approvals.
- CivilNext Transport — for transporters and drivers: accept delivery and material-transport jobs, navigate, and share live status.
Common questions
How do I create an account?
Install the app, enter your mobile number, and verify the one-time password sent by SMS. No password is needed.
I placed an order at a shop counter — where is it in my app?
Orders created for you at a provider's counter are linked to your mobile number. Log in with that same number and the order, its bill and live tracking appear in your order history automatically.
How do I track a delivery?
Open the order and tap Track. When the transporter is on the move you will see the vehicle's live position on the map with an estimated arrival time.
How is material transport priced?
Enter what you need moved — sand, cement, bricks, steel or any other material — and the app calculates the total load, shows only the vehicles that can carry it, and quotes a fare before you book. There are no hidden charges added afterwards.
How do I change or cancel a booking?
Contact the provider from the order screen, or email us and we will help. Rental periods can be extended or reduced from the order with the provider's approval.
How do I delete my account and data?
Use the Data Deletion Form. Requests are processed within 7 business days and permanently remove your account, history and associated identifiers.
Policies
Company
Seetharam Engineering and Services, Tamil Nadu, India.
Email: sales@seetharamengineering.in