Delete your CivilNext account

This applies to all CivilNext apps: CivilNext (customers), CivilNext Partner, CivilNext Staff and CivilNext Transport.

Fastest: delete it in the app

Open the app, go to Profile (Account in CivilNext Staff), tap Delete Account and confirm with the code sent to your phone. Your account is deleted immediately and you are signed out.

What is deleted and what is kept

• Deleted: your name, phone number, email, profile photo, saved addresses, ID documents, bank and UPI details, device tokens and location; your login stops working.
• Kept, without your identity: orders, bookings and invoices, because Indian GST law requires businesses to keep issued invoices. They show "Deleted user" instead of your name.
• Phone calls: if a business using call linking saved calls with you in its CRM, the call time, direction, duration, outcome and the notes its staff typed belong to that business's CRM record. Call audio is never recorded. Exact times and device details are removed after the business's retention period, and the record is erased when the business deletes it. To ask for it to be erased sooner, use the form below or write to support@civilnext.in. Staff can delete their own call data in the Staff or Partner app (Call assistant → Delete my data).
• Messages you sent stay visible to the person you sent them to, under "Deleted user".

No longer have the app? Ask us here

We will confirm the request with you on your registered phone number or email before deleting, and complete it within 7 business days.