Refund Policy

Refund and Cancellation Policy

At CivilNext, we are committed to delivering high-quality services that meet your expectations. However, we understand that plans may change or unexpected issues may arise. This policy outlines the conditions under which you may cancel a booking or request a refund for services booked through the CivilNext mobile app or website.

Cancellations

Before Provider Acceptance
You may cancel a booking free of charge at any time before the service provider accepts your request. To cancel, open the CivilNext Customer App, navigate to your booking, and select "Cancel Booking." A full refund will be issued for services booked in advance.

Provider Unavailability
In rare cases where the assigned service provider (handyman) is unable to attend your appointment due to unforeseen circumstances, you may choose to:

  • Reschedule your appointment to a convenient time, or

  • Cancel your booking and receive a full refund (only for advance-booking-based services).

Refunds

If your service is eligible for a refund, the refunded amount will be credited to your CivilNext wallet (for advance bookings).

Refunds will not be provided in the following situations:

  • You cancel your booking after the provider has accepted it.

  • You are dissatisfied with the service quality, but the provider has completed the job as listed in the app.

  • Minor delays or inconveniences occurred during the service.

  • You requested changes to the service after the provider arrived, resulting in additional time or cost.

Dispute Resolution

If you have any concerns about a cancellation or refund, our team is here to help.
📧 Email: admin@civilnext.in
📞 Phone: +91-7418544663

We are committed to resolving all issues fairly and amicably.

Important Notes

 

  • This policy applies to all bookings made through the CivilNext App or Website.

  • CivilNext reserves the right to update or modify this policy at any time without prior notice. The latest version will always be available in the app and on the website.

  • By using CivilNext services, you agree to the terms outlined in this policy.